Frequently asked questions
Do you ship internationally?
Yes, we ship to a range of international destinations. Shipping availability, delivery times, and costs may vary depending on the destination country and local regulations.
Please note that customers are responsible for ensuring that the products they order comply with the import requirements of their country. If you have any questions about international shipping or delivery to your location, please contact our customer support team before placing your order.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available). You can use the tracking link provided to monitor the progress of your delivery in real time.
If you have not received your tracking details or need assistance locating your order, please contact our customer support team and we will be happy to help.
When will I get my order?
Delivery times may vary depending on your location, product availability, and the shipping method selected at checkout. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).We aim to process orders as quickly as possible and will keep you informed of any unexpected delays. If you have any questions about your order status, please contact our customer support team for assistance.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, PayPal, and Shop Pay. Available payment options will be displayed at checkout based on your location and order details.
All transactions are processed through secure payment providers to ensure your payment information remains protected. If you experience any issues during checkout, our customer support team will be happy to assist you.
What is your return policy?
At VLC Pharma, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery with your order details and photographs of the issue.
Due to the nature of pharmaceutical and healthcare products, we cannot accept returns of opened, used, or tampered items. Approved returns, replacements, or refunds will be processed in accordance with our quality and safety standards.
For assistance, please contact our customer service team through the contact details provided on our website.
Can I change or cancel my order?
We process orders as quickly as possible to ensure prompt delivery. If you need to change or cancel your order, please contact our customer support team as soon as possible after placing it.
While we will do our best to accommodate your request, changes or cancellations may not be possible once an order has been processed or dispatched. If your order has already shipped, please contact us to discuss the available options.
How do I use the product I have purchased?
Instructions for use are provided on the product packaging and, where applicable, in the accompanying information leaflet. We recommend reading all instructions carefully before using any product to ensure safe and effective use.
If you have any questions about dosage, application, storage, or general product use, please contact our customer support team or consult a qualified healthcare professional for guidance.